Refund policy
Last updated: November 10, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
To request a return, contact us within 7 days of receiving your item.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item. Once your return request is approved, we will provide the return address and shipping instructions. Please ship the item back to the address provided within 7 days of return approval.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Customised orders and cancellations
Customised items are not eligible for change-of-mind returns. Customised orders may be cancelled only before our team confirms acceptance of the order. If you cancel after our team has accepted your customised order, no refund will be provided for that cancellation.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
After receiving your returned item, we will inspect it and notify you whether your refund is approved within approximately 48 hours. If approved, we will process your refund to your original payment method within 7 business days of approval, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sharoopam.contact@gmail.com or use the contact details in our contact information policy.