Shipping policy

Last updated: November 10, 2026

Thank you for shopping with GRAICOT. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Dispatch & Timelines

Standard bags are dispatched within 2–3 business days of order confirmation. Customised orders have an initial estimated dispatch time of 3–7 business days; our team will confirm the dispatch timeline when accepting your customised order. These are dispatch timelines, not delivery timelines. Courier transit time starts after dispatch.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is charged separately from product prices. For shipments up to 10 kg, weight-based shipping charges are displayed at checkout. We do not currently offer free shipping.

For orders requiring a shipment over 10 kg, please contact sharoopam.contact@gmail.com before placing your order. We will confirm shipping charges on a case-by-case basis. Checkout may not offer a shipping rate for shipments over 10 kg.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to India.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Delivery Failures & Undeliverable Packages

If an undeliverable parcel is returned to us, we will contact you to confirm the delivery address and arrange reshipping. Reshipping charges apply when delivery fails because of an incorrect address supplied by you or refusal of delivery. We will confirm the reshipping charge with you before resending the parcel. You will not be charged for reshipping when the delivery failure was caused by our error or the courier's error.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

For standard bags, contact us as soon as possible to request changes or cancellation before dispatch. Once an order is in transit, we are unable to modify it.

Customised orders may be cancelled only before our team confirms acceptance of the order. If you cancel after our team has accepted your customised order, no refund will be provided for that cancellation. Customised items are not eligible for change-of-mind returns.

Please refer to our return and refund policy for refund terms and processing timelines. This does not limit any rights you may have under applicable consumer protection laws, including for defective, damaged, incorrect or undelivered goods.

Questions?

Contact our team at sharoopam.contact@gmail.com or use the contact details in our contact information policy.